RELIABLE HP2-I57 TEST DURATION, HP2-I57 RELIABLE DUMPS

Reliable HP2-I57 Test Duration, HP2-I57 Reliable Dumps

Reliable HP2-I57 Test Duration, HP2-I57 Reliable Dumps

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Tags: Reliable HP2-I57 Test Duration, HP2-I57 Reliable Dumps, Real HP2-I57 Questions, Latest HP2-I57 Test Guide, HP2-I57 Reliable Braindumps Files

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q13-Q18):

NEW QUESTION # 13
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Asking leading questions to understand your customers' pain points
  • B. Focusing only on asking questions related to services solutions since hardware is separate
  • C. Identifying things your customer's employees say they're missing in their IT support today
  • D. Assuming all customers need the same set of blueprints to get them where they need to go
  • E. Actively listening and taking notes

Answer: A,C,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 14
What are the three Priority Services Packages? (Select three.)

  • A. Priority Access Plus
  • B. Priority Access
  • C. Priority Anytime Access
  • D. Priority Management

Answer: A,B,C

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day


NEW QUESTION # 15

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency


NEW QUESTION # 16
Name a capability available within HP Essential Support.

  • A. Guaranteed 24 x 7 support and next-day turnaround
  • B. Online status tracking during repair of product while at the repair center
  • C. Ability to order replacement parts from HP for defective third-party components
  • D. Remote problem diagnosis and troubleshooting to resolve most issues

Answer: D

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime


NEW QUESTION # 17

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios


NEW QUESTION # 18
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